Why would a company offer its application for free during a crisis such as COVID-19? Explain the four characteristics of Business 2.0?

Read Case #15 – “CORONAVIRUS COLLABORATION” then answer the following questions: Page #259
Why would a company offer its application for free during a crisis such as COVID-19?
Explain the four characteristics of Business 2.0?
Your submission should be a Word document of at least , with proper grammar, spelling and punctuation, including APA formatted references and in-text citations.