BBA 3551 CSU Business Roles of Knowledge Management Systems Essay

Instructions Choose one of the scenarios below (A or B) to complete the assignment.Scenario AYou are the business owner of a local small engine repair shop, and you have been thinking about implementing a knowledge management system for your customer service technicians. You are thinking about this because there are times when some of your technicians know how to fix certain engine problems and others do not. Providing a central knowledge repository could help share troubleshooting and repair knowledge among your technicians.Scenario BYou are the business owner of a local cleaning service, and you have been thinking about implementing a knowledge management system for your cleaning technicians, especially for those who troubleshoot and solve cleaning problems, such as removing certain carpet and water stains, addressing mold, and selecting the proper tools and products to use for other types of cleaning issues. You are thinking about this because there are times when some of your cleaning technicians know how to properly clean carpets and others do not. Providing a central knowledge repository could help share cleaning knowledge among your cleaning technicians.After you chose your scenario (A or B), compose a paper that addresses the elements listed below.Setiadi, R. (2019). ASSESSMENT OF UTILIZATION OF SOCIAL MEDIA MARKETING FOR PROVIDING RELIABLE INFORMATION-BASED DECISION MAKING FOR BUSINESS SERVICE EXCELLENCE IN HOTEL SECTOR. Journal of Management Information and Decision Sciences, 22(4), 398+.