Assume that you work with Carlotta, the professional described in chapter 11. You have been assigned the task of developing a client satisfaction form. Develop one that addresses reliability of service, responsiveness and courtesy.

Assume that you work with Carlotta, the professional described in chapter 11. You have been assigned the task of developing a client satisfaction form. Develop one that addresses reliability of service, responsiveness and courtesy.
security of records
physical setting
helpfulness of staff
competency of professionals
costs of service
relevance of service and needs
accessibility of services