What recommendations would you make to improve the service delivery of the organisation?

In the form of an individual report, the summative assignment requires you to conduct a critical analysis and discussion of the service delivery of an organisation of your choice using theory, tools, techniques and frameworks from this module. You may either decide to analyse and critically review the overall service delivery or one particular key dimension in depth (e.g. co-production, human factors in service delivery, design of the service scape, customer satisfaction, service analytics). You should cover the following points: o Provide a brief description of the case organisation and its strategic context. (20 Marks) o Analyse the service delivery for your chosen organisation using selected theory, frameworks, techniques or tools from this module. (40 Marks) o What recommendations would you make to improve the service delivery of the organisation? (40 Marks) Overall word limit: 4000 words