What is knowledge management in an organization and how does knowledge management differ from information management?

 

Instructions: Do not share your answers with others or copy answers from another student. Please write your answers as sentences. Formal citations and references are not required. Type into the boxes below in Microsoft Word. EXPAND THE BOXES as needed to complete your responses. There are a total of 20 questions.

 

The major sources containing answers to the following questions include your textbook and my written introductions to the modules in GaVIEW. Some questions may require some research using Wikipedia.org and/or other sources. Some answers require your ability to reason.

 

Student name:

 

 

 

  1. Find one of the most commonly used GIS (Geographic Information System) software applications used by city governments for planning, zoning (and other) purposes. What is the name of the software application? What hardware (or operating system) does it run on? What is the approximate cost per workstation or per license? (Enlarge box below as needed.)

 

Short essay:

 

 

  1. You have accepted the position of City Administrator of a small to mid-size city. You now discover that the city is running on a variety of old “stovepipe” applications. It keeps its books using Microsoft Excel. As a result the business processes of the city are cumbersome. When you ask about them, city employees often explain, “we have always done it that way.” The IT director has been there for 30 years and does not see a problem. You talk with the mayor and she is open to your concerns and realizes that this is the 21st Century. But she does not want to take the political “heat” to advocated for costly IT upgrades. You want to make the case that the city must consider moving to a modern ERP to automate common business processes of modern city governments. You face trying to sell your “progressive” idea to the elected members of the city council. The council members see this as, “an administrative thing.” You are not getting any support among city employees. You need support from the mayor and elected council members. You are on the agenda for the meeting next week. You are willing to sacrifice your new job for this, if necessary.

 

Write out in detail what you plan to say to them.

 

Short essay:

 

 

 

  1. Identify the two major models of the software development lifecycle.

 

List:

 

 

  1. Explain why the common political need to put the specifications for a new software system needed by a government organization violates the integration of analysis and design in the iterative incremental model of the software development lifecycle.

 

Short essay:

 

 

  1. What is the difference between information processing and knowledge management?

 

Short essay:

 

 

  1. In the organizations of the future the distinctions between natural intelligence and artificial intelligence is likely to become increasing blurred. It will more often NOT be clearly apparent when we are interacting with humans and when we are interacting with devices with artificial intelligence.

 

 

A         True

 

B         False

 

 

  1. In new software analysis and development design, a visual model that includes “actors” and new system functionalities and that can be used to guide the prototyping of screens for each kind of user is a . . .

 

 

A         sequence diagram

 

B         a state-of-the-machine diagram

 

C         a use case diagram

 

 

  1. Prototyping a potential new software system involves . . .

 

 

A         actually building the working system with “everyone” in the room

 

B         building what the screens may look like, like the mockup of an old main street in a     Western movie

 

 

 

  1. The “waterfall” model of software development is a sound, modern approach to project management in actual practice.

 

 

A         True

 

B         False

 

 

  1. The iterative-incremental model of software development is a sound approach to project management in actual practice, in part because the method of testing helps mitigate risks of project failure.

 

 

A         True

 

B         False

 

 

  1. Modern software development is complex and you need an experienced software project manager to convent the specifications into the application.

 

 

A         True

 

B         False

 

 

  1. Cloud-based ERP applications reduce the need for an organization to employ a large number of local IT employees.

 

 

A         True

 

B         False

 

 

  1. The “waterfall” model of software development is useful for teaching purposes but is not useful in modern practice, using modern object-oriented programming languages.

 

 

A         True

 

B         False

 

 

  1. Reports and news stories online report that employment conditions at Amazon.com warehouses are very demanding. In warehouse environments with many robots, human employees work long hard shifts with limited regard for their human needs. Do you think this is a trend that is likely to carry over into governmental clerical employments, such as the oversight of foster care services where public service values emphasize care and the personalization of services?

 

Short essay:

 

 

 

 

  1. According to the model shown above, in what project phase does deployment of the new system begin? “Deployment” means actually making the new system available to employees and beginning to use it in the organization.

 

Response:

 

 

  1. According to the model shown above, what are the two major core business during the inception phase of the software development project?
Response:

 

 

  1. Given modern software development practices, it would be far better if the software contractor (the outside consulting company) could be known and onboard while specifications are being written, rather than only after the bidding and acceptance process.

 

 

A         True

 

B         False

 

 

  1. A data warehouse contains historic data organized to be useful for strategic decision-making purposes, rather than current data used to support real-time transactions.

 

 

A         True

 

B         False

 

  1. What is knowledge management in an organization and how does knowledge management differ from information management?

 

Short essay:

 

 

  1. What are the risks of antomation bias in decision making in modern organizations? Are the risks of automation bias likely to become more or less serious as computer algorithms become increasingly complex? Explain your reasoning.

reference: https://en.wikipedia.org/wiki/Automation_bias

 

Short essay: