List and Explain TWO examples of good communication skills in the workplace when verbally communicating face-to-face or using email.

List and Explain TWO examples of good communication skills in the workplace when verbally communicating face-to-face or using email.  List and Examples TWO examples of  poor communication skills in the workplace when verbally communicating face-to-face or using email.    Explain your answer and any other details in at least 5 sentences each