How do you define quality of care?

1. How do you define quality of care? 2. What factors can you control, as a manager, for your staff to provide high-quality care (which factors are internal and which are external)? This is pertaining to nursing source/ reference Sullivan, E. J. (2017). Effective leadership and management in nursing (9th ed.). In E. J. Sullivan, Managing and improving quality (pp. 79). Boston: Pearson Prentice Hall. 3. If an organization is deciding between several quality management programs which would you recommend and why?