Describe what you understand by the quality management principle of ‘Engagement of People’

Instructions

 

  • This assessment replaces a final exam for this subject
  • The assessment is an individual assessment
  • The assessment is comprised of both short answer and long answer questions
  • All questions must be attempted
  • Read the questions carefully and answer the actual question
  • Marks available – 100
  • Weighting 40% of overall final mark
  • To pass the subject, you must achieve a total mark of 50% or over for the entire subject and obtain a minimum of 50% in the final assessment.
  • Your answer must be submitted through Turnitin at the Assessment 4 portal in Moodle.

 

LONG ANSWER QUESTIONS (60 MARKS)

(700 to 1000 words each question – journal references required)

 

QUESTION 1 – Quality Management Principle (30 marks)

 

  • Describe what you understand by the quality management principle of ‘Engagement of People’ (10 marks)
  • Support your answer with a minimum of two (2) journal articles (2 articles = 3 marks, 4 articles = 5 marks)
  • Also present your thoughts in the form of a mind map (10 marks)
  • Why do you think that engagement of people is an important factor in the implementation of a TQM program? (5 marks)

 

Question 2 – Statistical Process Control (30 marks)

 

The operations team at ABC Motor Company feel that the executive management team ignore the company’s science related to emission technology which has contributed to several of the quality issues experienced.  In your own words, write a section of the business report that provides a concise answer for each of the following questions that both the executive and operations team will read.

 

ABC Motor Company installs approximately 10 engines per hour. The process manager measures the maximum Nitrous Oxide (NOx) emissions of each engine to be installed. As part of the process, a subgroup of n=8 measurements is randomly taken each time the engine is tested. This occurs during a 6-minute test on every engine. There was an issue with testing during sample 5 that is under investigation.

The results of the analyses are given in Table Q1.

 

 

 

 

 

Sample Engine Emissions Output  (g/min)
1 4.93 4.72 5.01 4.82 4.95 4.83 4.88 4.81
2 4.77 4.85 4.67 4.84 4.69 4.92 4.79 4.73
3 4.99 4.66 4.87 4.70 4.98 4.79 4.83 4.81
4 4.67 5.02 4.73 4.90 4.75 5.05 4.85 4.69
5 4.88 6.83 6.98 6.78 6.87 6.82 4.86 6.83
6 4.70 4.97 4.77 4.89 4.74 4.96 4.84 4.83
7 4.97 4.74 5.05 4.67 4.97 4.74 4.86 4.88
8 4.69 5.02 4.75 5.00 4.66 4.88 4.83 4.91
9 4.86 4.82 4.95 4.68 4.90 4.73 4.82 4.79
10 4.66 4.98 4.81 4.86 4.73 5.06 4.85 4.88

 

Table Q1 – Engine emissions of NOx (g/min)

 

 

  1. Calculate the upper and lower control limits of an and R Chart for the data (5 marks). Note: Constants for Upper and Lower Control limits for  and R Charts are given in the Appendix.

 

  1. Plot the and Range charts and hence determine whether the process is in control (10 marks).

 

  1. If the process is not in control, what do you have to do to bring the process under control? Support your answer with a minimum of two journal references (5 marks).

 

  1. How can you show that the process is now under control? Demonstrate this task (10 marks).

 

 

 

SHORT ANSWER QUESTIONS (40 MARKS)

(300 to 500 words each question – references not required)

 

Question 3 (10 Marks)

What are the main differences between carrying out an assessment based on one of the Business Excellence Frameworks and carrying out an audit based on the requirements of the ISO 9001:2015 standard?

 

Question 4 (10 Marks)

 

You are the Quality Manager of an organisation that supplies electric toasters to department stores using your own transport company.  You have been asked to lead an improvement team to find out why deliveries to your major customer are always late.

 

NOTE:  You do not actually have to solve the problem

 

  • Which of the quality management tools would you use to solve the problem? Justify why you would use each tool.
  • Show how you would use your chosen tools in a logical sequence to identify the possible causes of the problem.

 

Question 5 (10 Marks)

 

Do you think that the benefits of implementing a TQM program outweigh the effort required to overcome the blockages?  Justify your opinion.

 

Question 6 (10 Marks)

 

Describe the role that the Purchasing Department plays in forming an effective relationship between its organisation and its suppliers.

 

 

 

 

APPENDIX A

 

n A2 D3 D4
2 1.880 0.000 3.267
3 1.023 0.000 2.574
4 0.729 0.000 2.282
5 0.577 0.000 2.115
6 0.483 0.000 2.004
7 0.419 0.076 1.924
8 0.373 0.136 1.864
9 0.337 0.184 1.816
10 0.308 0.223 1.777

 

n = the number of samples in each group

A2, D3 and D4 are constants used in the following calculations

 

Control Charts

 

 

Range Charts