Management
Case Study: Norton Manufacturing
Read the “Norton Manufacturing” case on page 194 in your textbook ( Organizational Behavior, by Neubert, Second Edition – ISBN: 9781119702856). After you have read it, please answer the following questions. Be sure to number your responses in your submission.
- Describe the characteristics of the relationships in this case.
- Which influence tactics might be most useful in Rick’s negotiating with Carl and which ones in negotiating with Ken?
- Beyond these influence tactics, what are some actions that Rick should take to gain the trust of Carl and Ken? What are some actions that he shouldn’t take?
Podcast: How to Trust People You Don’t Like
Listen to the podcast “How to Trust People You Don’t Like” (you can find it below or in Apple podcasts on your phone – WorkLife with Adam Grant, Season 1). After you’ve listened to the podcast, reflect on what you learned, how it applies to the Chapter 8 content we’ve discussed this week, and how you can take what you’ve learned here and use it in your own life and future career.