You are required to deliver a presentation that demonstrates your understanding of one psychological disorder and possible treatments used to treat people with the chosen disorder.

You must base your presentation on either Schizophrenia or Phobias.

You must include the following within your presentation:

• Evaluate the psychological, social and biological explanations for your chosen psychological disorder.

• Analyse the problems in assessing the effectiveness of treatment for your chosen psychological disorder.

Students will choose a Case Study topic, formulate a thesis statement for their project (on one page), and write an annotated bibliography (two pages) of four topic-sensitive articles (two academic and two mainstream media). The thesis statement should consist of several sentences framing the issue and then a statement of the problem to be explored. Must be in APA style. Investigate the issue of concussions in professional sports leagues and explore

the ways for professional sports league(s) to address it.

To Prepare:

Review Chapter 9 of the Jansson text. Focus on “Combative Persuasion in Step 5 and Step 6.”

Develop a list of strategies you can use to persuade others who might not share the same concerns about your issues or your policy proposals.

Develop a list of talking points for defending your Social Advocacy Proposal. Consider the following areas of your proposal:

Identification of the problem

Overview of existing policy

History of existing policy

Policy impacts on populations

Plan for social advocacy, or goals for change

Consider the audience for your Social Advocacy Proposal.

Through which group or legislative process did the original policy receive approval?

How has the group or process changed since the original policy was approved?

Assignment:

Post in which you communicate the needs of vulnerable populations to policymakers who may not share your views about the need for services. Include:

Hook: Introduce yourself using professional disclosure. How do any personal facts about you or your audience relate to the policy and impact? This can help grab your audience’s attention.

Describe the Problem: Present the problem and issues with the current policy that attempts to address the problem. Explain the impact on specific populations. You might even recount a specific story of someone adversely impacted by the problem, and explain how the policy as it exists does not help them.

Call to Action: Inspire your audience to support your goals for change. Why should they care?

Letter of Adjustment and Apology for Services Charged in Error; Charges to Be Reversed

The regional manager of Flies Electronics, Elias Smith, gets an irate letter from Izabel Perez, a mad customer. The letter indicates a copy has been sent to Susan High, the president of the company, headquartered in California. The letter says that Izabel has tried to get a solution to erroneous charges to her credit card and has had only limited success.

Izabel says that she saw online that a monster TV she wanted to get before she was holding a party to watch the Summer Olympics, and that it was on sale at Flies with free delivery. She got online and ordered the TV. She did not purchase the “installation package.” Three days later, the TV was dumped at her door. There was no phone call to make sure she would be at home. She isn’t strong enough to get the TV up the stairs to her apartment. She got a friend to help and, luckily, it wasn’t stolen by porch pirates. Then at the end of the month, she discovered that her credit card was charged not only for the TV and taxes, but that a delivery charge of $89.99 had been applied, with tax on the delivery to bring the total erroneous delivery fee to $97.41.

Izabel called the store and talked to the manager, who apologized and said he would immediately credit her account with the $97.41, and to make it right, he offered her four months of Netflix Premium, worth $16 a month, a $48 value. Izabel accepted the offer, but had to give them her credit card number again since the Netflix would start charging her after the four months unless she cancelled the service at least a week before the four months is up. The $97.41 was credited to her credit card.

Three months and two weeks after the phone call to the store manager, Izabel cancels the Netflix subscription. Six months after the phone call to the store manager, Izabel is viewing her credit card statement and discovers that Netflix is now charging her account $16 a month for the service she cancelled. She calls the Flies manager again and complains. The manager says he will get it fixed. A month later, she again sees a $16 charge for Netflix on her account. She is now really mad. She calls Netflix and is on hold forever and gives up. She calls the store manager twice again, but both times he is “busy” according to the person answering the phone. She relates all this in her letter and demands to get her $32 back, and to be assured that the charge will not appear again on her credit card, and tells you that she is “fed up” with Flies’ incompetence.

Elias checks their computer’s purchase records, sees all of Izabel’s purchases from Flies and determines Izabel is a loyal customer who spends thousands each year at Flies. Elias tells you, his assistant, to write a letter to Izabel and assure her she will get her money back, and perhaps you might offer an additional four months of free Netflix to “make it right.”

Your job is to write that letter using what you learn in class and Chapter 8, carefully considering how to handle a good client who is justifiably mad. You realize that it wasn’t Flies that caused the last problem, but it’s an error by Netflix. You first ask your boss whether you are authorized to pay Izabel back the $32 to her credit card and hope to recover it from Netflix (good luck on that!). Your boss says to offer her $32 and you decide whether to make her ask for it, or to go ahead and confirm the $32 credit with the letter. He also authorizes you to issue a coupon worth $25 on her next purchase.

11 point typeface, 0.8” margins all around on this assignment, 1.5 line spacing except headers, limit one page.

Apply the scientific method to propose a hypothesis and set up an experiment including positive and negative controls and appropriate units of measurement.

Predict the numbers of protons, neutrons, and electrons given the atomic symbol or limited information for a specific isotope of an element and relate them to atomic mass and charge.

Determine chemical names and/or chemical formula for diatomic or simple polyatomic compounds and draw a Lewis structure, construct a molecular geometry and determine the polarity for a covalent compound.

Balance chemical equations, calculate the molar mass of all compounds in the reaction and demonstrate how mole ratios play a role in stoichiometry.

Predict how a change in one or more of the parameters of a gas alters dependent gas parameters such as pressure, volume or temperature.

Calculate the concentration and volume of a solution given solute and solvent parameters.

Predict the properties of and identify reduction and oxidation agents as well as acids and bases by analysis of chemical formulas, chemical reactions, and solution pH values.

Differentiate the common classes of organic functional groups and identify the appropriate common or IUPAC names, applications, and chemical structures for simple organic compounds,

Differentiate between the types of radio-active decay at the subatomic level and provide real-world applications, sources, and risks.

Contrast the synthesis, composition, structure and functions of major biological macromolecules and Illustrate the process of flow of genetic information.

This Competency Assessment assesses the following outcome(s):

CJ355M3-3: Examine how the Department of Homeland Security prepares and provides assistance to law enforcement agencies.

GEL-5.03: Communicate the impact of human expression on the workplace.

Research and Analysis Paper

In a 3–5-page paper, please research the role, mission, duties, and responsibilities of the Department of Homeland Security. Please be sure to address why this entity was formed, what responsibilities it has, its enabling legislation, and law enforcement agencies that have been acquired through the creation of the DHS. Discuss how the DHS prepares and provides assistance to law enforcement agencies. Discuss how the agencies communicate regarding legislation requirements (in person, via electronic means, via paper, etc.) and how this may impact their positions. Conclude with a paragraph that addresses your own thoughts on this agency’s inception and current effectiveness that includes how the DHS has (or may) impact how your co-workers respond to situations and interpersonal situations within the workplace.

Minimum Submission Requirements

This Assessment should be a Microsoft Word (minimum 350 words) document, in addition to the title and reference pages.

Respond to the questions in a thorough manner, providing specific examples of concepts, topics, definitions, and other elements asked for in the questions. Your submission should be highly organized, logical, and focused.

Your submission must be written in Standard English and demonstrate exceptional content, organization, style, and grammar and mechanics.

Your submission should provide a clearly established and sustained viewpoint and purpose.

Your writing should be well ordered, logical and unified, as well as original and insightful.

A separate page at the end of your submission should contain a list of references, in APA format. Use your textbook, the Library, and the internet for research.

Be sure to cite both in-text and reference list citations where appropriate and reference all sources. Your sources and content should follow proper APA citation style. Review the writing resources for APA formatting and citation found in Academic Tools. Additional writing resources can be found within the Academic Success Center.

Your submission should:

include a cover sheet;

be double-spaced;

be typed in Times New Roman, 12 -point font;

include correct citations

be written in Standard English with no spelling or punctuation errors; and

include correct references at the bottom of the last page.

If work submitted for this competency assessment does not meet the minimum submission requirements, it will be returned without being scored.