Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change and establish a reward system but let others decide how to initiate change but carefully set limits for the program and begin establishing a vision
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Which of the following statements is true with regard to the effectiveness of tactics?
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úÿÿÿÿÿÿÿ The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.
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úÿÿÿÿÿÿÿ Soft tactics are less effective than hard tactics when used individually
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úÿÿÿÿÿÿÿ Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.
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úÿÿÿÿÿÿÿ All tactics are equally effective with regard to upward influence.
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Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?
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úÿÿÿÿÿÿÿ Reward power
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úÿÿÿÿÿÿÿ Legitimate power
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úÿÿÿÿÿÿÿ Coercive power
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úÿÿÿÿÿÿÿ Referent power
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Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.
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úÿÿÿÿÿÿÿ reinforcement of training
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úÿÿÿÿÿÿÿ applicability of training
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úÿÿÿÿÿÿÿ negative transfer of training
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úÿÿÿÿÿÿÿ simulation of training
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Deming?s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
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úÿÿÿÿÿÿÿ Continuous improvement
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úÿÿÿÿÿÿÿ Standard deviation
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úÿÿÿÿÿÿÿ Project management
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úÿÿÿÿÿÿÿ Control charting
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Which of the following is an element that addresses elimination of waste under lean production?
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úÿÿÿÿÿÿÿ Minimized run times
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úÿÿÿÿÿÿÿ Production ahead of demand
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úÿÿÿÿÿÿÿ Group plant loading technology
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úÿÿÿÿÿÿÿ Kanban production control system
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Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________.
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úÿÿÿÿÿÿÿ forcing
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úÿÿÿÿÿÿÿ compromising
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úÿÿÿÿÿÿÿ avoiding
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úÿÿÿÿÿÿÿ accommodating
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Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?
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úÿÿÿÿÿÿÿ Refusing to comment on issues that appear to be controversial and unfair
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úÿÿÿÿÿÿÿ Creating a more informal communication environment at the workplace
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úÿÿÿÿÿÿÿ Initiating disciplinary action against the employee who started the rumor
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úÿÿÿÿÿÿÿ Encouraging employees to communicate their concerns and suggestions
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A project can be segmented into which of the following?ÿÿ
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úÿÿÿÿÿÿÿ Events
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úÿÿÿÿÿÿÿ Success markers
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úÿÿÿÿÿÿÿ Sub-jobs
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úÿÿÿÿÿÿÿ Work packages
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Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.
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úÿÿÿÿÿÿÿ abandon
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úÿÿÿÿÿÿÿ predict
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úÿÿÿÿÿÿÿ accept
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úÿÿÿÿÿÿÿ assign
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Which of the following is one of Dr. Eli Goldratt’s rules of production scheduling for optimized production technology?ÿ
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úÿÿÿÿÿÿÿ Do not allow bottlenecks to govern the flow of the line.
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úÿÿÿÿÿÿÿ An hour saved at a bottleneck operation does not increase the process flow.
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úÿÿÿÿÿÿÿ If you lose an hour at a bottleneck it is better than making scrap.
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úÿÿÿÿÿÿÿ Utilization and activation of a resource are not the same
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When an employee volunteers to run a canned food drive, this is an example of
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úÿÿÿÿÿÿÿ job satisfaction
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úÿÿÿÿÿÿÿ organizational citizenship behavior
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úÿÿÿÿÿÿÿ employee happiness
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úÿÿÿÿÿÿÿ employee productivity
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In order to make their firm a learning organization, managers should
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úÿÿÿÿÿÿÿ reinforce interdependence and reduce boundaries
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úÿÿÿÿÿÿÿ avoid the use of cross-functional teams
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úÿÿÿÿÿÿÿ increase the degree of departmentalization
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úÿÿÿÿÿÿÿ penalize mistakes
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The concept that some leadership attributes will work in some situations but not in others can be described by the
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úÿÿÿÿÿÿÿ behavioral theory
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úÿÿÿÿÿÿÿ contingency theory
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úÿÿÿÿÿÿÿ tactical theory
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úÿÿÿÿÿÿÿ leadership effectiveness theory
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In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor?s product, motorcycling, and other legal activities outside of work.
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úÿÿÿÿÿÿÿ lifestyle discrimination
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úÿÿÿÿÿÿÿ defamation
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úÿÿÿÿÿÿÿ invasion of privacy
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úÿÿÿÿÿÿÿ constructive discharge
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According to the job characteristics model, autonomy is defined as the degree to whichÿ
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úÿÿÿÿÿÿÿ a job provides the worker freedom, independence, and discretion
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úÿÿÿÿÿÿÿ a job has an impact on the lives or work of other people
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úÿÿÿÿÿÿÿ a job generates direct and clear information about performance
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úÿÿÿÿÿÿÿ a job requires completion of a whole and identifiable piece of work
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In performing a SWOT analysis, which of the following would be considered as a threat?
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úÿÿÿÿÿÿÿ Increased product demand
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úÿÿÿÿÿÿÿ Recognized brand
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úÿÿÿÿÿÿÿ Competitors
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úÿÿÿÿÿÿÿ Lack of a strategic plan
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As a university student, your institution?s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.
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úÿÿÿÿÿÿÿ socially image conscious
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úÿÿÿÿÿÿÿ fulfilling its social obligation
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úÿÿÿÿÿÿÿ socially aware
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úÿÿÿÿÿÿÿ socially responsive
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Which of the following is ISO 14000 primarily concerned with?
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úÿÿÿÿÿÿÿ Continuous improvement management
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úÿÿÿÿÿÿÿ Time management
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úÿÿÿÿÿÿÿ Quality management
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úÿÿÿÿÿÿÿ Environmental management
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During the implementation of a project, which of the following should be the primary focus of a consulting firm?
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úÿÿÿÿÿÿÿ The correct project software
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úÿÿÿÿÿÿÿ People management skills
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úÿÿÿÿÿÿÿ Tools and materials availability
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úÿÿÿÿÿÿÿ Application of the learning curve theory
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What can affirmative action assist organizations in achieving that diversity initiatives cannot?
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úÿÿÿÿÿÿÿ Correcting specific problems of the past
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úÿÿÿÿÿÿÿ Increased productivity
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úÿÿÿÿÿÿÿ Maximizing creativity
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úÿÿÿÿÿÿÿ Maximizing workforce commitment
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The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
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úÿÿÿÿÿÿÿ affirmative action
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úÿÿÿÿÿÿÿ adverse impact
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úÿÿÿÿÿÿÿ race norming
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úÿÿÿÿÿÿÿ monetary damages and jury trials
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Adoration of a charismatic leader by followers can lead toÿ
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úÿÿÿÿÿÿÿ greater understanding of the company mission
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úÿÿÿÿÿÿÿ difficulty in developing a successor
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úÿÿÿÿÿÿÿ a competitive work environment
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úÿÿÿÿÿÿÿ limiting suggestions of fixes and improvements
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An example of control criteria that can be used in any situation is ________.
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úÿÿÿÿÿÿÿ number of calls taken per day
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úÿÿÿÿÿÿÿ client requests completed per hour
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úÿÿÿÿÿÿÿ employee satisfaction
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úÿÿÿÿÿÿÿ average time to process paperwork.
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Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions.ÿ What type of training method does Mary?s new employer use?
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úÿÿÿÿÿÿÿ ÿInformation presentation
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úÿÿÿÿÿÿÿ On-the-job training
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úÿÿÿÿÿÿÿ Simulation
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úÿÿÿÿÿÿÿ Organizational development