As the manager of a busy call center for a health care organization

As the manager of a busy call center for a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.

Write a 700- to 1,050-word proposal, using the five step planning process that describes how you might improve efficiency and customer service in your department by focusing on teamwork. Address the following in your proposal:

• Why teams are essential to health care
• How teams are used in other industries, such as aviation, auto racing, and the military
• How lessons from other industries might be applied to the health care industry
• Which organizational processes support problem solving

Cite three references, one of which may be the course textbook, to support your position.

Format your proposal consistent with APA guidelines.

Assignment: National Organization of Nurse Practitioner Faculties (NONPF) Competencies

Assignment: National Organization of Nurse Practitioner Faculties (NONPF) Competencies

The National Organization of Nurse Practitioner Faculties (NONPF) has determined core competencies that apply to all nurse practitioners, regardless of specialty or patient population focus. NONPF has represented them within nine broad areas of core competence. NONPF created the first set of Nurse Practitioner Competencies in 1990; the most recent updates were incorporated in 2017. This synthesis course has had the overarching objective of preparing you to be able to synthesize knowledge gained throughout the program and be prepared to apply each of the nine core competencies within your selected areas of practice and your representative communities.

The nine broad areas of competency are:

1. Scientific Foundations
2. Leadership
3. Quality
4. Practice Inquiry
5. Technology and Information Literacy
6. Policy
7. Health Delivery System
8. Ethics
9. Independent Practice

The Assignment

For each of the nine NONPF competencies, write one paragraph explaining how the program has prepared you to meet it (for a total of at least nine paragraphs). Then, propose and explain how you plan to engage in social change in your community as a nurse practitioner. Be specific and provide examples.

Need 3 scholarly references within 6 years.

Some links to help

https://cdn.ymaws.com/www.nonpf.org/resource/resmgr/competencies/2017_NPCoreComps_with_Curric.pdf

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6397912/

https://www.nursepractitionerschools.com/faq/what-are-the-np-core-competencies/

Inter-rater reliability | Psychology homework help

Inter-Rater Reliability

Reliability is very important to consider in research studies. There are many different types of reliability and one type is called inter-rater reliability. Inter-rater reliability studies are often conducted when you have more than one person who will be evaluating and scoring data. If inter-rater reliability is high, then different people are recording approximately the same values for the behavior they are evaluating.

Many of you are familiar with Albert Bandura’s Bobo doll experiment in 1961. Bandura was a proponent of the social learning theory. In his experiment, he attempted to determine if children would model aggressive behavior.

Let’s say you are planning to conduct a modern-day social learning study and plan to record and rate the aggressive interactions after children have watched acts of violence on television. The potential acts of aggression will be rated from video tapes of the children as they play with a life-sized, blow-up toy. Before you conduct your study, you must train your four research assistants to make sure that they are identifying the same behaviors and end up with the same scores.

Create a report in a 3- to 4-page Microsoft Word document with a detailed description explaining how to train the assistants so that they have high inter-rater reliability. Search Online Library to find some inter-rater reliability studies and see if you can get any ideas. Make sure you operationalize aggression before you start to explain your training plan. Be specific about what your research assistants should do to increase the similarity of their rating scores. Submit the reliability training plan for your research assistants.

Develop a process for managing risk assessment, threat and vulnerability, and enforcement of policies, procedures, and controls within an organization.

The purpose of this assignment is to develop a process for managing risk assessment, threat and vulnerability, and enforcement of policies, procedures, and controls within an organization.

Using the company selected for the Topic 5 assignment, communicate your plan for managing risk assessments, threats and vulnerabilities, and enforcing policies, procedures, and controls within the organization in a 10-15 slide PowerPoint presentation. The presentation should include speaker notes for each slide and should address the following.

Define operational risk assessment, threat and vulnerability management (TVM), and risk management.

Provide a flowchart that demonstrates the relationship between risk assessment, TVM, and risk management.

Detail the audit or security risk review (SSR) process to measure the effectiveness of risk management.

Provide a process flow for the TVM and how to periodically review the risks and measures in place (i.e., SSR).

Identify specific roles and responsibilities throughout the process.

While APA style is not required for the body of this assignment, solid academic writing is expected, and documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style Guide, located in the Student Success Center.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion. 

You are not required to submit this assignment to LopesWrite.

Strategy management | Business & Finance homework help

Q1:  What are the responsibilities of top management and leaders in relation to corporate governance and strategic planning? What are the benefits of strategic management? (250 Words)

Q2:  What are the roles and responsibilities of the board of directors? Please provide an example of a board of directors that did or did not meet its responsibilities to the company. (250 Words)

Q3:  Explain the Sarbanes-Oxley Act and its impact on corporate governance. How has it changed the way leaders do business in the United States? Conclude with a discussion of the ways the strategic audit helps corporate governance. (350 Words)

No references or citations are necessary.

Additional Details on the grading

Response reflects indepth consideration and personalization of the theories, concepts, and/or strategies presented. Viewpoints and interpretations are insightful. Response demonstrates synthesis of ideas presented. 

Usability study – human–computer interaction

A) Select a portion of a website that you are interested in. – Target.com 

B) You are to perform a heuristic evaluation of that Website or product. You are required to use Nielsen’s 10 heuristics for this assignment, available online at: https://www.nngroup.com/articles/ten-usability-heuristics/ 

C) To guide you in your complete analysis of the usability analysis, you are required to identify at least one scenario that reflects how a user is likely to use your website or product in real-life. Try and replicate the user experience as part of the study heuristic evaluation. 

D) This can be very general — if you were evaluating a hotel or airline website, for example, you might think about someone trying to cash in all their frequent “traveler” points, or someone trying to trade in their points as part of a transaction. Your goal here is to develop a basic scenario that will guide your heuristic evaluation.

E) Using the scenario, you will then systematically evaluate the interface – screen by screen on a transactional basis of your chosen site or product, checking to see which interface elements you encounter (if any) result in problematic experiences. Once you experience challenging experiences, you will document these areas and identify ways in which these areas can be improved potentially to avoid violating any of Nielsen’s heuristics.

Note: You should work from your scenario, and not work from the heuristics (i.e., don’t take each heuristic one at a time, looking for heuristic violations on the site).

The paper should be 4-6 pages in length. You must cite all sources using APA format. It is strongly encouraged you integrate at least 2-3 screenshots of your user experience to include the outputs of your study. When responding, make sure to answer each of these questions:

Questions

1. Identify the website or product you have been assigned (including a screenshot), and briefly describe the reason you selected the section of the Website evaluated. 

2. Describe the scenario you used to focus your evaluation and explain how you approached the site/product with respect to the usability heuristics.

3. Provide a detailed analysis of the usability flaws you found for this site, along with a) the heuristics each flaw violates, and b) an explanation of why this flaw violates those heuristics.

4. Discuss some possible design recommendations that could improve the site, explaining how each recommended change would address the usability flaws you identified above.

What is the outcome you believe is fair?

Question:  Carefully read “Essentials”, Chapter 5: Ethics in Negotiation. Table 5.2 (p.124) lists six categories of marginally ethical negotiating tactics (also referred to as “deceptive tactics”).  Only two of these tactics are acceptable, according to the authors. Using the attached role-play salary exercise (read both attachments),  describe how you would employ one of these tactics, if appropriate?   You may assume the role of either the employer or employee. What is the outcome you believe is fair?

1-2 pages, double space 11-12 pts

Crm strategy | Marketing homework help

Assume your team was promoted to lead the Customer Experience Department, which includes
all marketing and customer support functions under your responsibility. Your target audience are
large companies with 1,000 employees or more that may need your product and service
offerings. You were brought in to make changes to strategies in two main areas: the Call Center. 

You will expand the company’s call center services since it just merged with another 

company. Your new job will involve setting up a new system, new processes, training 

new agents and measuring their performance. You will have a team of 25 agents under 

your responsibility. 

• You are tasked with making sure that your agents deliver outstanding service in the way 

customers choose to start a conversation, from anywhere and with any device: email, 

phone, SMS, social media, online communities or real-time web chat. 

• Your goals are to increase agent productivity by 30%, increase the speed in first contact 

case resolutions by 35%, increase customer retention by 25%, and convert 20% of leads 

(inquiries from inbound calls) into customers. 

Your boss has asked you to submit a written plan (350 words) that explains how you
will utilize technology to achieve the company’s goals in the Call Center.
Using the information you have learned from Modules 8-10 and the CRM software training
completed to date:
• Describe the steps you would take
• The specific features you would use, and how these would be used to help you be more
effective in your efforts.

Module 04 assignment – country’s data presentation

Go to http://www.healthdata.org/results/country-profiles and select one country (other than the U.S.) from the dropdown box. Thoroughly analyze the data that is shown for the selected country. Create a Microsoft PowerPoint presentation in which you explain what the data shows and what it means for these categories:

• How is the population forecasted to change?
• How many older versus younger people are in the population, and how will these patterns change?
• How long do people live, and how will that change?
• What is the fertility trend now and in the future?
• How much is spent on health – now, and in the future – and from which sources?
• How well is this country or territory providing effective, essential health services?
• What causes the most deaths?
• What is the mortality trend in the under-5 and under-1 age groups?
• Where is child mortality the highest?
• What causes the most death and disability combined?
• How do causes of death and disability compare to those in other locations?
• What risk factors drive the most death and disability combined?

Include your ideas on how to improve the health of the citizens in this country. 

Slides should be a combination of graphs and a description the information derived from the graphs. Along with the body of your presentation, include a title slide, conclusion slide, and APA formatted reference slide. 

Make sure your research includes one additional article regarding the key factors on global health access, poverty and nutation, and food security.

Caribbean economic development | Economics homework help

1. Discuss strategies used to achieve economic development.

2.  Differentiate between economic growth and economic development

3. assess different measures of economic development

4. Explain economic development

5. Explain UN millennium Development goals

6. Outline the stages of economic growth

7. describe the various constraints to economic growth

8. explain the cost and benefits of economic growth

9.  Walt Whiteman Rostow five stages of economic growth

10. Challenges influencing agricultural production

11. assess the  roles that the government can play in agriculture development

12. explain the following terms and concepts; technology invention and technology innovation, brain drain and brain gain.

13. explain the term regional economic integration

14. assess the various obstacles the prevent regional integration

15.what are some of the challenges we face 

16. what are some limitation of funding

17. what level of integration we(Caribbean) are  at with integration

18. Creative industry help with post pandemic development