To be honest, my last job was about four years ago when I was working for a call center so my memory of my last performance evaluation, but I will do my best to answer the questions. When they did their evaluation they listened in on one of your calls to see if you were adequately answering the calls’ concerns about their mortgage and if you were not disrespectful or showing any attitudes or tones while doing so. They also ensured you followed protocol when confirming they were the people that could talk about that information on the mortgage so we were not giving out someone’s information. After they listen to the call they would call you to their office and let you know what you did wrong or if you need to fix anything, they also made sure to let you know what you did right and made sure you had positive feedback. I think to keep employees you need also to make sure you are letting them know they are doing good because no one likes to get negative feedback. Do you think that it is important to show positive feedback as well as negative feedback? 

 Now it is time to consider the kinds of jobs that will fit your organization. In this weeks assignment, you will also consider the supervisory needs for these jobs.