Bu480 online exam 3 score 100 percent

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Online Exam 3
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Question 1
__________ activities include the acceptance over the Internet of online orders (i.e. commercial transactions) and electronic payments (i.e. financial transactions).
Question options:
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Support
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Processing
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Transaction
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Operational
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Question 2
The online delivery of digital goods, such as software, music, videos, films, and e-books, by letting customers download the purchased product(s), is an example of:
Question options:
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fulfillment.
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transaction.
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distribution.
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customer support.
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Question 3
By taking orders online, the Internet has, in many cases, drastically changed a company’s __________ activities.
Question options:
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sales
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service
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production
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support
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Question 4
In order for a competence to be considered as core, it needs to be all of the following EXCEPT:
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valuable.
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unique.
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hard to imitate.
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innovative.
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Question 5
__________ include wholesalers, distributors, retailers and customers.
Question options:
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Strategic core value chain ÿÿpartners
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Upstream value chain partners
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Downstream value ÿÿchain partners
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Value chain integrators
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Question 6
__________ such as strategic outsourcing partners, application service providers (ASPs) and system integrators provide the electronic infrastructure for a company.
Question options:
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Strategic core value chain ÿÿpartners
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Upstream value chain partners
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Downstream value chain partners
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Value chain ÿÿintegrators
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Question 7
__________ represent the ability of a firm to use resources efficiently and effectively.
Question options:
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Competencies
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Capabilities
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Assets
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Skills
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Question 8
__________ deals with the primary inputs for different processes within the organization.
Question options:
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Resource acquisition
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Operations
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Procurement
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Supply chain
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Question 9
Improving supply chain coordination, functional synergies and linkages between offline and online channels are examples of:
Question options:
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cooperative agreements.
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organizational efficiency.
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complementarities.
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e-technologies.
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Question 10
__________ consist(s) of receiving, storing, and distributing incoming goods within the company.
Question options:
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Inbound logistics
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Outbound logistics
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Operations
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Warehousing
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Question 11
Amazon.com has also extensively used information captured throughout its __________ to create value. Customers have the possibility of tracking past purchases online and checking the status of delivery.
Question options:
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internal value chain
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virtual value chain
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value network
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physical value chain
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Question 12
__________ activities within a firm include inbound logistics, operations, outbound logistics, marketing and sales and after-sales service.
Question options:
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Support
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Primary
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Secondary
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Operational
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Question 13
Communication activities include two-way communication between a company and its online visitors and customers. This can take place via Internet applications such as email and:
Question options:
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social media.
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YouTube videos.
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real-time chat.
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search engines.
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Question 14
The installation of a product, supplying spare parts, and exchanging faulty products are part of the __________ process.
Question options:
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sales
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support
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service
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production
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Question 15
In the process of __________, the market is subdivided into distinct subsets of customers that behave in the same way or have similar needs.
Question options:
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market analysis
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market segmentation
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target marketing
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environmental analysis
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Question 16
The Internet and __________ are considered as strong enablers of value creation by improving the connections among the participants involved in the value creation process.
Question options:
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chat rooms
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e-media
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online shopping
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e-technologies
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Question 17
__________ effects can be achieved through loyalty programs of online retailers, offering transaction safety and reliability guaranteed by third parties, promoting online communities, and allowing customization of products, information, and website layout and content.
Question options:
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Novelty
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Lock-in
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Loyalty
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Innovative
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Question 18
__________ are all the tangible and intangible assets of a firm that can be used in the value-creation process.
Question options:
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Competencies
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Capabilities
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Resources
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Products
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Question 19
The __________ describes the main features that a firm can offer to its customers.
Question options:
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virtual value chain
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value network
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ICDT model
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internal value chain
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Question 20
__________ activities within a firm include firm infrastructure, human resources, technology development and procurement.
Question options:
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Support
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Primary
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Secondary
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Operational