What is a CRM system?

Discussion Task

#1 Research

· Scan and analyze the infographic about CRM: https://www.salesforce.com/crm/what-is-crm-infographic/

· Links to an external site.

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· Scan and analyze this article about CRM: https://www.salesforce.com/crm/what-is-crm/

· Links to an external site.

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· Scan and analyze this article about Cloud Computing: https://www.salesforce.com/products/platform/best-practices/cloud-computing/

· Links to an external site.

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· Scan through Chapter 15: Integrating Google Analytics with CRM Data

· Search online to learn more about Customer relationship management (CRM).

#2 Answer the Following Question

· What is a CRM system? Basically in your own words explain how a CRM works.

· What is Cloud Computing and what are the benefits of cloud computing (list at least 3 benefits)?

· List 4 kinds of your customer’s data CRM systems will collect.

· List 4 benefits of a cloud-based CRM platform

· What do you think is the future of CRM and CRM platforms?

#3 Include Your Sources at the Bottom of Your Post

· Be sure to give credit to any resource that you might have used to help you answer these questions, share the website URL.