outline different ways in which hospital and private spaces will reduce the waiting time used by the patients.
Lean Six Sigma
Lean Six Sigma
Project Authorization/Charter Template
Once you have defined the problem, use this simple charter document to communicate and confirm the agreement between the problem-solving team and management.
| Prepared by | Name |
| Date Issued | |
| Project Name | Improvement project |
| Purpose of Project | Healthcare to reduce waiting time in hospital and private practice |
| Business Case/Need
(Business reasons for the project) |
– The project will outline different ways in which hospital and private spaces will reduce the waiting time used by the patients.
-Hospitals and private practices will be able to increase their stability in terms of finance when waiting time is reduced (ASQ,2015). |
| Functional Areas Involved | -Finance and accounting
-Research and development -Management -Technology and equipment
|
| Suppliers to the Process | -More physicians
-practitioners |
| Project Scope (start/end) | – Delegate documentation to other trained staff: It will involve the interaction of the patients instead of completing time-consuming documentation. The project will implement a team care model where there will be help given in documentation by the clinical assistant.
-Design a survey to identify bottlenecks: The survey will play an essential role as the survey will track each patient’s timeline from arrival to exit. It will include the time taken with the doctor and the time taken at the reception or the exam room (Landi, Ivaldi & Testi, 2018). -Embrace telehealth solutions-In for the project. One of the best telehealth that can be used is e-visit which can streamline the patient’s records and late arrivals and prevent no-shows. The use of telehealth might be one solution which leads to the path of no wait, mainly in the future care model. – Collect the patient’s information in advance: By collecting the patient information earlier, more time will be created, and a patient will not have to wait for a more extended period. -Communicating with the patient about the delays: Communicating and reaching out to the patient will help in the reduction of waiting time. The patient needs to know if the hospital is running late (McIntyre & Chow, 2020). -Implementation of pull system: In the project, there will be an implementation of the pull system, which will help by speeding up the services given to the patients. -Making time reduction in the hospital a culture-People will always embrace a culture if it is implemented and reducing waiting time need to be the priority for all the healthcare activities. Hospital and private practices need to use specific policies to address the problem of waiting time. |
| Not included in Scope | -Implementation of mobile queue solutions: With advanced technology, the tool of mobile will be a great way to reduce patient waiting in line and make them happy. Some applications like Qless can be helpful as it allows the patients to let the staffs know if they are behind (Improta et al.,2019).
-Incorporating patient preferences-The project will try and focus on all the patients through the help of the providers. The hospitals need to focus on identifying the leading solution that will help meet all the patient’s needs. |
| Project Goal(s)
(What is it intended to achieve?) |
– To maintain the use of the patient flow management system.
-Prepare the medical staff for examinations before the arrival of the patients. -To Upload all the copies of the report and the previous patient’s medical history. -Used the data provided to schedule the test needed before the examination of the patient. -To enforce different policies on late arrivals. -Make sure there is a separation between phone work and all the check-ins. -Using alternate methods of care delivery. |
| Estimated Cost $ | $340 million |
| Timeline and estimated project completion date | -January 8th 2023 |
| Estimated Savings $ | -$24 million |
| Final Deliverable(s) | – Delegate documentation to other trained staff
– Design a survey to identify bottlenecks – Embrace telehealth solutions |
| Team Leader Signature | -T.Y |
| Management Signature | -K.D |
References
ASQ. (2015). Six sigma tools. http://asq.org/learn-about-quality/six-sigma/tools.html
Improta, G., Ricciardi, C., Borrelli, A., D’alessandro, A., Verdoliva, C., & Cesarelli, M. (2019). The application of six sigma to reduce the pre-operative length of hospital stay at the hospital Antonio Cardarelli. International Journal of Lean Six Sigma.
Landi, S., Ivaldi, E., & Testi, A. (2018). Socioeconomic status and waiting times for health services: An international literature review and evidence from the National Health System. Health Policy, 122(4), 334-351.
McIntyre, D., & Chow, C. K. (2020). Waiting time as an indicator for health services under strain: a narrative review. INQUIRY: The Journal of Health Care Organization, Provision, and Financing, 57, 0046958020910305.
