establish how far the services provided have achieved the outcomes, set out in the care plan.

Project Plan

PERSONAL AND PROFESSIONAL DEVELOPMENT PLAN

“Auditing Of Client’s Files”

  1. Organisation Description and Background

The UK Star Care is a CQC registered domiciliary care organisation which  is a holding company with over five years’ experience in the care sector, providing high quality, individualised care and support for adults with physical disabilities, learning disabilities, autism and other developmental disorders, mental health needs, sensory and communication impairments and challenging behaviour.

The aim of the company is to deliver a service of the highest quality that will improve and sustain the client’s overall quality of life. They also aim to ensure that client’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments. Their programmes and services are to manage the Care Service efficiently and effectively to make best use of resources and to maximise value for money for the Purchaser / Service User by involving service users and carers in the provisions, management and development of services, which will be monitored regularly as part of the quality assurance framework ensuring that the service is run in the best interests of our service users.

  1. Project Description

The UK Star Care agency is currently serving —-service users to support with their day to day living including, personal care needs, meals and fluid, medication management, shopping, domestic work, escort services and emotional well-being. All the service users have their personalised support plan and the risk assessment to follow. Ensuring all people with a  support plan and risk assessment have the opportunity to reflect on what is working, what is not working and what might need to change is an important part of the planning process. It ensures that plans are kept up to date and relevant to the person’s needs and goals, provides confidence in the system and reduces the risk of crisis situations.

Regular reviewing process should be person centred, outcome focused and accessible to the person and their carers. The process must involve the person needing care and also the carer where feasible, and consideration must be given whether to involve an independent advocate  who local authorities are required to supply in the circumstances. 

  1. Project Beneficiaries

The proposed project of “Helping Hands” will initially benefit a group of  50 vulnerable adults who are receiving the care support from the UK Star Care agency. Findings will benefit the care staff and the office staff to improve their current way of working in order to deliver outstanding service to meet the clients’ health and social care needs. Improved and outstanding service  delivery will help the UK Star Care agency to improve their current CQC rating and has a  better relationship with other stakeholders and commissioning groups which will help for further growth of the business.

  1. Project Goal

Keeping plans under review is an essential element of the planning process. Without a system of regular reviews, plans can become quickly out of date meaning that people are not receiving the right care and support required to meet their needs. Plans may also identify outcomes that the person wants to achieve which are progressive or time limited, so a periodic review is vital to ensure that the plan remains relevant to the person’s goals and aspirations.

  1. Project aims and Objectives

To establish how far the services provided have achieved the outcomes, set out in the care plan.

To re-assess the needs and circumstances of individual service users

help determine individuals’ continued eligibility for support

confirm or amend the current care plan, or lead to closure, and

comment on the effectiveness of direct payments, where appropriate

To understand whether the person’s circumstances and / or care and support or support needs changed? and what is working in the plan, what is not working, and what might need to change?

To understand whether the outcomes identified in the plan been achieved or not? and whether  the person have new outcomes they want to meet?

  1. Project Activities

Self-review

Peer led review

Reviews conducted remotely, over the telephone or video conferencing

Face to face reviews with a social worker or other relevant professional.

  1. Evaluation

Pre and post evaluation will be under taken to measure the impact of review undertaken. This will help to identify how the proposed changes of the review impact on the service users’ day to day life and how it affects the quality of the service they are receiving. It can also be evaluated how the review findings and proposed changes effect on the attitudes and the working style of the care staff for a better service delivery. This will help to measure the overall quality of the service delivery of the UK Star Care agency.

  1. Project Outcomes

No changes required to the Support Plan or personal budget; or

Changes to one or more element of the Support Plan required but not to the personal budget (including changes to outcomes and the contingency plan) or

Changes to the Support Plan and personal budget required due to a change in circumstance or need.

  1. Timeline

Activity

Week

1

2

3

4

5

6

7

8

9

10

Meeting with management Meeting with staff
Work area/ safety review

X

Discussion with the management about issues/progress/concerns of the current activities

X

Study the organisation policies

X

Study the clients’ profiles and discussion with management

X

Meeting the Visiting office, Deputy Manager and Registered Manager to plan the service user visits/meetings

X

Field Visits/Telephone discussions/meetings 

X

X

X

Discussion with the management about the findings and the required improvements

x

Programme evaluation, Discussion and wind-up the project and final report

X

Health and Social Care (Top-up) -2021/22